Shipping policy

Thank you for shopping at STEPNOVA (stepnova.shop). Please review our shipping policy below.

Order Processing

Orders are typically processed and shipped within 1–2 business days after order confirmation. You will receive a confirmation email once your order has shipped.

Shipping Origin: 19744 146th St SE, Monroe, WA 98272, United States

Shipping Rates & Delivery Times



Shipping Method Delivery Time Cost
Standard Shipping (USPS) 8–12 business days Calculated at checkout

Delivery times are estimates and begin from the date of shipment, not the date of order. Carriers may experience delays due to weather, holidays, or high order volume.

Carriers

We primarily ship via USPS (United States Postal Service). Depending on your location, we may use other trusted carriers.

Free Shipping

We may offer free shipping promotions on qualifying orders. Any free shipping offer will be clearly noted at checkout.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number. Tracking information may take 48–72 hours to appear in the carrier's system.

Track your order:

USPS tracking may take 24–48 hours to update after shipment.

Shipping Destinations

We currently ship within the United States.

Lost or Damaged Packages

STEPNOVA is not responsible for lost or stolen packages once the carrier marks them as "Delivered." If your package is marked delivered but you cannot locate it, please:

  1. Check with neighbors or your building's front desk

  2. Contact the carrier directly with your tracking number

  3. Email us at okov8851@outlook.com and we will do our best to assist

For items damaged in transit, contact us within 7 days of delivery with photos of the damage and packaging.

Contact

For shipping questions: okov8851@outlook.com