Shipping policy
Shipping Policy – Stepnova
Thank you for shopping at Stepnova. Please review our shipping policy below.
Order Processing
Orders are typically processed and shipped within 1–2 business days after order confirmation. You will receive a confirmation email once your order has shipped.
Shipping Origin: 116 Parula Place Ct, Laredo, TX 78045, United States
Shipping Rates & Delivery Times
| Shipping Method | Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5–8 business days | Calculated at checkout |
Note: Delivery times are estimates. Carriers may experience delays due to weather, holidays, or high order volume. Please allow extra time during peak seasons (e.g., holidays, sales events).
Free Shipping
We may offer free shipping promotions on qualifying orders (e.g., orders over a certain amount). Any free shipping offers will be clearly noted at checkout.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. Tracking information may take 48–72 hours to appear in the carrier's system.
Track your order: Visit 17TRACK and enter your tracking number.
Shipping Destinations
We currently ship to addresses within the United States.
Lost or Damaged Packages
Stepnova is not responsible for lost or stolen packages once marked as "Delivered" by the carrier.
For damaged items, please contact us within 7 days of delivery with photos of the damage and the packaging. We will work with you to resolve the issue.
Contact Us
For shipping-related questions, please contact us at hddtysezxx@outlook.com.