Privacy policy

At STEPNOVA (stepnova.shop), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what we collect, how we use it, and the choices you have.

Information We Collect

Category	Examples
Personal identifiers	Name, email address, phone number, billing and shipping address
Order information	Products purchased, order date, order history
Payment information	Payment details processed securely by third-party payment providers
Technical information	IP address, browser type, device type, cookies and similar technologies
Preferences	Size and style preferences you voluntarily provide

How We Use Your Information

We use your information to:

Process, fulfill, and ship your orders
Communicate with you about your order
Provide customer support
Improve our website, products, and services
Send marketing communications (only if you opt in)
Detect and prevent fraud
Comply with legal obligations

Sharing Your Information

We do not sell or rent your personal information. We may share information with service providers who help us operate our business, including:

Payment processors (such as Shopify Payments, PayPal, Stripe)
Shipping carriers (such as USPS, FedEx, UPS)
Email and marketing platforms
Analytics providers

These providers are required to protect your information and may only use it to perform services for us.

Cookies and Tracking

We use cookies and similar technologies to operate our website, remember your preferences, and understand how our site is used. You can disable cookies in your browser settings, though some features may not function properly.

Your Privacy Rights

Depending on your state of residence, you may have the right to:

Request access to the personal information we hold about you
Request correction or deletion of your information
Request a copy of your data in a portable format
Opt out of marketing communications
Withdraw consent where applicable

California residents have additional rights under the CCPA/CPRA, including the right to know, delete, correct, and opt out of the sale or sharing of personal information. We do not sell personal information.

To exercise your rights, email us at okov8851@outlook.com. We will verify your request and respond within the timeframe required by applicable law.

Data Security

We use commercially reasonable security measures to protect your information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.